LEGAL DOCUMENT

Refund Policy

Last updated: 15 October 2026

No direct sales on Vivid Game. We do not operate a checkout, collect payment information, issue game licenses, or process refunds through this Platform. All game purchases are completed on Steam.

1. Purchases through Steam

When a game link takes you to Steam, Steam is the storefront for that purchase. The price, taxes, payment methods, purchase confirmation, delivery of the game license, cancellation options and refund decision are handled by Steam in accordance with Steam's terms and applicable law.

2. How to request a refund

For a Steam purchase, submit your request through Steam Support or the Steam purchase-history workflow. You can review Steam's current refund information at Steam Refunds. Steam determines whether a purchase qualifies under its policy and applicable consumer law.

3. Availability and consumer rights

Steam's refund rules, regional availability and consumer-protection obligations may vary by territory and can change. Nothing in this policy is intended to limit rights that cannot be waived under applicable consumer law. If you have a question about a Steam transaction, please contact Steam Support first, as Vivid Game cannot access or amend Steam payment or order records.

4. Future direct services

If we introduce a direct sale, subscription, pre-order, downloadable item or any other paid service on this Platform in the future, we will publish the applicable checkout terms and refund information before you are asked to pay. A third-party store or service may have its own refund rules.

5. Contact

For general questions about Vivid Game titles or this policy, contact postmaster@avggames.com. We cannot approve or reject a Steam refund request on Steam's behalf.

This English version is the reference version of this Refund Policy. A Chinese translation is provided for convenience; mandatory applicable law may provide otherwise.

法律文件

退款政策

最后更新：2026 年 10 月 15 日

Vivid Game 不直接销售。本平台不提供结算、不收集支付信息、不发放游戏许可，也不处理退款。所有游戏购买均在 Steam 完成。

1. 通过 Steam 购买

游戏链接将您导向 Steam 时，Steam 即为该笔购买的商店。价格、税费、支付方式、购买确认、游戏许可交付、取消选项和退款决定均由 Steam 依照其条款及适用法律处理。

2. 如何申请退款

对于 Steam 购买，请通过 Steam 客服或 Steam 购买记录流程提交申请。您可在 Steam 退款政策查看 Steam 当前的退款信息。Steam 将根据其政策和适用消费者法律决定购买是否符合退款条件。

3. 可用性与消费者权利

Steam 的退款规则、地区可用性和消费者保护义务可能因地区而异，也可能发生变化。本政策无意限制适用消费者法律中不可放弃的权利。如您对 Steam 交易有疑问，请优先联系 Steam 客服，因为 Vivid Game 无法访问或修改 Steam 的支付或订单记录。

4. 未来直接服务

如我们未来在本平台引入直接销售、订阅、预购、可下载项目或其他付费服务，我们会在要求您付款前公布适用的结算条款和退款信息。第三方商店或服务可能适用其自身的退款规则。

5. 联系方式

如对 Vivid Game 游戏或本政策有一般疑问，请联系 postmaster@avggames.com。我们无法代表 Steam 批准或拒绝 Steam 退款请求。

本中文译文仅为方便阅读而提供；如与英文版本不一致，以英文版本为准，但适用的强制性法律另有规定的除外。